We all receive angry/vile/threatening/disturbing letters, e-mails and Tweets from pissed-off readers. But should we respond? And how?
As a government-retired Crisis Comms person, the pissed-off readers' article was spot on! Take the air out of the hate and negativity with kindness and allow the person to be heard. Bravo Zulu to you Sir.
I rewatched 1983's WarGames on TV recently. When the computer learns of the futility of nuclear war through endless tic-tac-toe simulations, it says "The only winning move is not to play." That's how I feel about all online personal dustups/political arguments. I used to get in them, but...I didn't like the idea of being part of the reality show Social Media Argument Theater and think it's rare for anyone to ever come off well in a social media fight (even if one party clearly started it). That's tangential to your topic, but...I'm procrastinating from work.
I also remember reading a quote from Wright Thompson where he said "What is the value of being right on the Internet?" A wise man (who's impossible to find on social media).
Great blog topic.. Can't wait to use with my journalism students. Thank you.
“I got caught up in the anonymity of the internet. I'm sorry and here is a legit post with my criticisms.” click here. Awesome column this week but couldn't resist. Ty.